Information about TikTok that can help you

O Ebury Bank é uma das instituições parceiras do TikTok, que realiza os pagamentos a pedido do TikTok para os usuários do aplicativo no Brasil.

Quando um usuário tem um pagamento a receber no Brasil, a transferência pode ser realizada pelo Ebury Bank conforme solicitação do TikTok.

1.Log in to your profile
2.Click on "Me";
3.Click on the currency icon with the R$ symbol at the top and left of the screen;
3.View the amount of the balance you have available;
5.Click on "Withdrawal";
6.Choose the amount you want to withdraw according to the available balance;
7.Click on "Withdrawal";
8.Click on "Add a withdrawal method";
9.Choose the withdrawal method;
10. When choosing Pix: fill in the requested information and click "Confirm";
11. When choosing TED (Bank Transfer): link the bank account you want to make the transfer and click "Confirm".

You can receive your TikTok payments via Pix or TED, see the guidelines and requirements for each option:

To withdraw via PIX, you need:
- Be over 18 years old;
- Have a valid CPF and be in good standing with federal revenue;
- From an email account;
- That the Balance is available for redemption in the TikTok app;
- Valid Pix key (using CPF, email, cell phone number or random key).

Don't know what Pix Key is? Pix keys are like “nicknames” / “codes” to identify your account. It represents the identification factor of your Pix account. The four types of Pix key you can use are:
- CPF/CNPJ;
- email;
- Cell phone number;
- Random key. (generated in your bank's application).

To withdraw via TED (Bank Transfer), you need:
- Be over 18 years old;
- Have a valid CPF and be in good standing with federal revenue;
- From an email account;
- That the Balance is available for redemption in the TikTok app;
- Have an account with a bank or payment institution in Brazil.

Importante verificar os requisitos para retirada via pix clique aqui e sempre usar uma chave válida de acordo com os formatos:

- CPF: 12345678910;
- E-mail: exemplo@email.com;
- Número do Celular: BR+55 (vem no aplicativo fixo) só digitar os números do seu celular com DDD, com o código do estado, por exemplo: 11912345678;
- Chave-aleatória: é um código único de 32 caracteres com letras e símbolos, é gerado aleatoriamente pelo seu banco. (exemplo: 123e4567-e89b-12d3-a456-426655440000)

Você precisa ter atenção na hora de inserir seus dados, mas não se preocupe, detalhamos todas as informações para que não restem dúvidas:

- Informe o código do seu banco.
- Digite o número da agência sem usar o dígito.
Atenção: O número da agência deve conter 4 caracteres numéricos, por exemplo: 1234-5 (o dígito 5 não deve ser digitado). Ou seja, somente: 1234.
- Digite todos os números da conta bancária somente com os caracteres numéricos, incluindo o dígito.
Atenção: Não use separação por traços ou pontos, por exemplo: 12345-6 (digite o número 6, mas não coloque símbolo “-”). Ou seja, todos os números: 123456.

PIX: Receiving via PIX can take up to 3 business days.

TED: Receipt via TED can take up to 8 business days.

Transfers will not be made on weekends and holidays in the case of TED.

Important: If the Pix key or bank details are incorrect, the withdrawal will not be processed and the amount will be returned to your TikTok balance according to the deadlines mentioned above and the option chosen .

If the Pix key or bank details are incorrect, the withdrawal will not be processed and the amount will return to your TikTok balance. Before making a new withdrawal request, check the most common errors and correct them:

Error when withdrawing via Pix, you need to ensure that:
- The Pix key registered is actually correct;
- The CPF is valid and owned by yourself;
- The data provided is your own (do not use data from friends, family, etc.).

Error when withdrawing via TED, you need to ensure that:
- The bank code filled in is correct;
- Correctly enter the branch without the digit and the current account with the digit;
- Only use numbers without dashes, spaces or any other characters.

If problems persist even after following all removal guidelines, contact TikTok support by following the steps:

1. Log in to your profile;
2. Click on "Me";
3. Click on the < ... >” symbol at the top right;
4. In the "Support" item, click on "Report a Problem";
5. View the "Frequently Asked Questions" items or select a topic.
Or if you prefer, send your request to TikTok's support email: transactions@TikTok.com.